User Agreement

User Agreement

Dear User, Hello and welcome. We thank you for choosing Superb World Trip Pvt. Ltd for your travel needs. Please take time to carefully read and understand the guidelines and booking terms and conditions with respect to your travel needs as set forth below.

User Agreement

This User agreement charts out the terms and conditions for use and availing of services of SuperbWorldTrip.com by the Users. By accessing and using this website by the User, it shall be presumed that the User is in agreement with these terms and conditions. In case User does not accept or agree to the terms and conditions as given in SWT terms & conditions, User Agreement and Privacy Policy then User is requested not to use this website any further and exit forthwith.

Basic Rules

This service offered by SuperbWorldTrip assists User in finding information about travel services and making reservations for User’s travel needs.

User agrees that:

  • User will only use SWT for personal and non-commercial purposes.
  • User is 18 years old or more and is legally allowed to enter into contracts.
  • User will use SWT as per law and these Terms.
  • All information supplied by the User is correct, true, up-to-date and complete.
  • Once a User has registered with SWT, User will take all precaution to keep safe account information and be responsible for any use of the account by User or others using the same login information.
  • If User books on behalf of others, he must have their authority for acting on their behalf and must also inform them and ensure that they agree to terms and conditions of booking,

User also agrees not to:

  • make any false or fraudulent booking.
  • access, monitor or copy any content from SWT website using any robot, spider, scraper or other means or any manual process.
  • “frame”, “mirror” or otherwise include any part of the website into any other website.

COPYRIGHT POLICY

Superb World Trip Pvt. Ltd. holds the absolute copyright with respect to this Website. All content, including texts, icons, logo, audio and video clips, graphics, digital downloads, data compilations, and software etc., provided in this Website, shall not be copied, republished, reproduced, uploaded, posted, distributed or transmitted without prior written permission of Superb World Trip. Users agree to download and print the materials available on the Website of Superb World Trip for their personal and non-commercial use only. Users agree not use any "robot," "spider" or any other automatic device or programs, algorithm or methodologies having similar processes or functionality, or any manual processes to monitor or copy any of the web pages, data or content given on the Website without the prior written permission of Superb World Trip Pvt. Ltd. Users agree that they will not transmit or transfer any web pages, data or content of this Website to any other computer, server, website, or any other medium for use in any commercial enterprise or for mass distribution. Unauthorized use of this Website or its content shall be in violation of applicable copyright, trademark or other intellectual property or other applicable laws.

USERS REPONSIBILITY

User agrees to accept responsibility for all the activities that takes place under or through User’s account. User confirms that he/she is of the age as prescribed by law to be eligible to enter into an agreement which has binding reciprocal legal obligations. Thus, Users are capable, willing, and ready to discharge any liability that User may incur as a result of the use of this Website. User fully understand and agree that User would be financially responsible for using this website, either personally or via those who are using User’s login credentials. By using this Website, User alone will be responsible for maintaining the confidentiality of information of his/her account, Credit/debit cards, CVV, OTP and passwords and will not convey any of these details to anyone, even to any employee, representatives or agent of Superb World Trip etc. Users shall only be responsible for any misuse of their credit/debit cards whatsoever. Superb World Trip shall not be liable in any way for any loss that Users incur for sharing the aforesaid details. Users agree that they will abide by all the procedures that are modified or added to the Website from time to time.

SEGMENTATION OF A PROVISION

In case any clause or provision of the Users Agreement is decided to be invalid or cannot be enforced, the invalidity shall only be applicable to that particular clause or provision and all other clauses/provisions of the Agreement shall continue to be fully effective and enforceable according to applicable laws.

SECURITY RELATED PRECAUTIONS

The Users agree to take necessary precautions to ensure that the programs selected by them to access SWT Website are free from viruses, worms, trojans, malicious codes and other items of destructive nature that could directly or indirectly damage and compromise the working of the Website.

Under no circumstances and event Superb World Trip will be liable to any party for any loss or direct, indirect, incidental, special or consequential damage caused by the use of this Website, or any other hyperlinked or interfaced website or due to accessing data residing on third-party servers, not belonging to Superb World Trip.

TERMS & CONDIDITION FOR SPECIFIC PRODUCTS AND SERVICES:-

SuperbWorldTrip are aggregators and facilitators for travel related services. SWT own and operate its website listing out flight, hotels and accommodation and travel packages options, while the service providers – the airlines, the hotel, the bus companies etc. provide the actual Travel Services to users. The service providers offer SWT with information about their services. This information includes travel service specifics, photographs, pricing, and any applicable rules and restrictions. This information is displayed on the SWT website. The service providers are responsible for keeping such information correct, full, and up to date. SWT shall not be accountable for any inaccuracies in such material unless we directly caused them. SWT makes no promises about the availability of specific travel services. Photos and graphics on the SWT website are intended to illustrate users the level and kind of accommodation solely.

  1. HOTELS: While booking a Hotel on our Website, it is advised to carefully read the fact sheet details to ensure that User has understood the amenities available and the same are as per your requirement. The details of the hotel amenities, rooms, facilities given on the Website are as provided by the hotels to Superb World Trip. Superb World Trip updates all these fact sheets and details as and when provided but it is wholly dependent on the respective hotel for timely updating of information. Hotels reserve the right of admission as per prevalent and applicable laws and hotel policy. The principal guest must be an adult and shall carry a photo identity and address proof while checking-in at the hotel. The check-in and check-out timings are according to the policy of concerned hotel. In case of any dispute, the User has to resolve it with the respective Hotel and Superb World Trip shall not be held liable for any miscommunication or lack of any information etc.
  2. AIRLINES TICKETS: Users are given a choice of full fare service and low fare airline options on our website. Low-cost airlines do not have all the services available on board. Hence, Users agree to go through the rules and regulations of airlines thoroughly about the fares, class, baggage allowance, refunds, other services etc. Users are advised to choose the airlines very carefully keeping in view the terms & conditions of the airlines as well as their own needs before finalizing and making bookings. Against Users bookings, paper tickets or e-tickets will be provided and both are valid to travel from the airline’s end. Airlines have the right to change the flight timings, change the route or cancel the flight(s) according to particular circumstances prevailing at that time without intimating the Superb World Trip. Superb World Trip has no prerogative or control over the logistical procedures of the airlines. Superb World Trip only acts as an intermediary and cannot be held responsible for any flight delay, change of route or its cancellation. Such decisions are taken entirely and solely by the airlines. Users are also advised to carry all the necessary travel documents with them as per concerned country’s rules, like Passport, Visa, Identity proof, air tickets check-in timings etc. In case User is unable to travel due to lack of travel documents Superb World Trip shall not be held responsible for any loss or otherwise.
  3. BAGGAGE: Users are recommended to carry their baggage as per concerned airline’s baggage policy since it differs from airline to airline and according to the class a User is travelling. Carrying excess baggage than entitlement would result in extra charges by the airlines as per their policy. However it is always advisable to refer to the up-dated baggage rules of the concerned airlines before travelling. The delay in arrival of baggage or misplacement / loss of baggage by the airlines or passengers will be the sole responsibility of the airline or passengers. In this connection, the passengers have to directly deal with the airline.
  4. HOLIDAY PACKAGES: Holiday packages are a combination of travel arrangements by air, bus, car, van etc., accommodation at the destination, transfers from airport to hotel etc. as well as local sight-seeing. All these components are consolidated by SWT and presented to the customer as a complete package. Nonetheless, the individual segments are managed and serviced by the respective, airline, bus service, hotel etc. as per their terms and conditions. Each travel service is governed by their own rules and restrictions. Such details, as made available to SWT are displayed on the website for our customers. Users are advised to exercise due diligence with regard to the terms and conditions of the individuals service providers before finalizing a package. Users agree not to hold SWT liable for any fault or lack in service of the individual service provider.
  5. TRANSFERS & SIGHTSEEING: Users have a choice to select a “seat-in-coach” basis sightseeing or private sightseeing tours and transfers. Users shall choose the same carefully with respect to their flight time or train timings. Panoramic tours at any destinations generally do not allow Users to stop at a particular site of attraction. Users are expected to follow a sightseeing schedule as pre-arranged and advised by the concerned Superb Travel advisor keeping in mind the available time and tour sites to be covered. Entrance fee to attractions sites like amusement parks, adventure sports, monuments, cruise etc. are normally not included in city tours unless specified and this needs to be paid always at the time of entry point of the sightseeing. Users are advised to carefully check all the details, vouchers, itinerary etc.
  6. TRAVEL INSURANCE: It is strongly recommended that passengers should take adequate Travel insurance cover to secure their health and life while travelling. In order to cover the risk of medical issues and life cover, while on tour, Superb World Trip can identify reputed insurance companies for Travel insurance at the affordable rates. However, it would be the responsibility of the Users to check the suitability, accuracy and terms & conditions of the insurance policies. User may also note that if there are any insurance claims, those shall be referred directly to the insurance company for settlement. Users should ensure that they must carry travel insurance policy documents along with them.
  7. PAYMENTS: SWT retains the right to impose additional fees, such as convenience fees, on top of the booking price as charged by the service providers. Before the user confirms the reservation and pays, any such additional costs—including those for modifications to the trip schedule—will be displayed to them. The User agrees to be responsible for all costs, fees, duties, and taxes incurred as a result of using SWT's services. All online payments made via www.SuperbWorldTrip.com site while booking any product or service are secure. Superb World Trip does not store or save the credit card, debit card, or any other payment details of any customer in their database or in any data backup system or retrieval systems. Once Users have finalized and are ready to do bookings/transactions, Users will be transferred to the bank gateway for making online payment. The Users shall not disclose any sensitive details about their credit/debit cards numbers, CVV, OTP etc. to anyone, even to any employee, representatives or agent of Superb World Trip. No employee of SWT is authorized to ask for any financial details as mentioned above. In case Users disclose any sensitive details about their credit/debit cards, they shall only be responsible for any misuse of their cards whatsoever. Superb World Trip shall not be liable in any way for any loss that Users incurs for sharing the aforesaid details. All the payment by Users should be made to the bank account of Superb World Trip only and not to any private account. Once the payment made by Credit/Debit card has been cleared by Users bank and the respective gateway and thereafter service has been provided by SuperbWorldTrip to the Users, no request for charge-back thereafter will be accepted.
  8. MODE OF PAYMENT: SWT provides different modes of payments for transacting like UPI, Credit/Debit cards of various banks, Net Banking facility, Wallets etc. We accept MasterCard, American Express, and Visa Credit cards. In case of payment made through a credit card, bank charge may be applicable on the amount being paid.
  9. CANCELLATION & REFUND: Cancellation of a booked service and the resultant refund, if any, is mainly dependent on several factors such as cancellation policies of suppliers like airlines, hoteliers, number of participants, coach operators, etc. The decision on the quantum of refund/No refund is determined by Suppliers as per their respective terms & conditions and shall be deemed to be final. The process of refund, if any, can take at least 7 to 10 working days (25 to 30 working days in case of partially utilized air tickets). No refund will be initiated by Superb World Trip, in case the trip got interrupted due to Force Majeure. Users may note that no refund shall be provided by the Superb World Trip but will be considered by respective suppliers as per their policies. In case any refund is processed, it shall be credited to the same account from which the payment was made.
  10. COMMUNICATION BETWEEN SWT AND THE USER: SuperbWorldTrip will send confirmations of the reservation and payment, e-tickets, hotel vouchers, refund status, and any other information pertaining to the service or transaction by phone, SMS, messaging apps like WhatsApp, email, or any other communication details provided by the user at the time of booking,. The user affirms and consents that the communication is transactional, follows a request, has the user's consent, and is not "unsolicited commercial communication" in accordance with TRAI regulations.
  11. RIGHT TO REFUSE AND TO CANCEL: The user specifically agrees to give SWT accurate, current, and legitimate information and to avoid making any false claims when using the website. SWT maintains the right to refuse to offer any service or accept any booking, as well as to suspend or terminate the User's registration and refuse access to the website, if the User violates this User Agreement or SWT is unable to verify/authenticate any of the information provided by the User. If a breach or misrepresentation is detected after the booking has been made, SWT reserves the right to cancel it. In such instances, the user will not hold SWT accountable for any loss or damage.
  12. USE OF THE WEBSITE-SUPERBWORLDTRIP.COM:Superb World Trip Pvt. Ltd. offers a non-transferable license to use this website (SuperbWorldTrip.com) in accordance with the terms and conditions specified in the User agreement. This Website shall only be used by the User to make legitimate reservations or purchases and not to take any action which brings burden on its infrastructure as it would be completely undesirable, unreasonable and in violation of the relevant law. The Users should not use this Website for any other purpose, including without limitation, for any false or speculative or fraudulent reservations. The Users are not authorized to make a reservation in the name of a fictitious person. The User agree that he/she will not use any device, software, or demeanors which will interfere or is reasonably expected to interfere with the normal functioning of this Website. The User is not permitted to post or transmit any unlawful, against religious belief, indecent, or any other content which could constitute or encourage a criminal offence or give rise to civil liability or otherwise is violative of any applicable laws. Besides, the Users are also totally prohibited from posting or transmitting any information which:-
    • Infringe the rights of others or violate their privacy or publicity rights.
    • Is protected by copyright, trademark, patent or other proprietary rights, unless with the written permission of the owner of such right.
    • contains a virus or bug or any other harmful item or program.
    • illegally conspires against another individual to impede commerce or competition
    The Users shall be deemed to be solely liable for any damages caused from infringements of copyright, trademark or other proprietary rights or any other harm resulting from the use of this Website by them.
  13. CUSTOMER FEEDBACK: The User agrees to allow SWT to contact him for feedback on SWT services used by him. Customer feedback will be utilized to enhance SWT's services and website. By providing SWT with feedback, including any property reviews, photos, videos, questions, comments, suggestions, ideas, and so on, the User grants SWT a non-exclusive, royalty-free, perpetual, transferable, irrevocable right to use, reproduce, modify, adapt, translate, distribute, publish, and publicly display the same.
  14. WARRANTIES: Superb World Trip specifically disclaims all warranties with respect to this Website or its use by Users thereof – whether implied expressly, or otherwise - including without limitation, all warranties of merchantability and fitness for a particular purpose. Superb World Trip shall not be liable for any loss or damage resulting from the use or misuse of this Website or the information available on this Website.
  15. FORCE MAJEURE: In the event of exceptional circumstances which are beyond the control of Superb World Trip or the Service Providers like act of God, terrorist activity, government decisions, insolvency, war etc. due to which Superb World Trip and/or Service Providers are not able to honour the confirmed arrangements, it will make its best efforts to provide similar alternatives to the Users if supported by the respective service providers. The Users agree that Superb World Trip cannot be held responsible for any such Force Majeure circumstances.
  16. ARBITRATION: All legal disputes involving Superb World Trip will be settled under the Indian laws. In case of any dispute of whatsoever nature arising under this agreement, it shall be resolved / settled through a good faith negotiation amongst the parties. In case the dispute is not resolved by negotiations within 30 days, it shall be referred to the arbitration in accordance with the provisions of the Arbitration and Conciliation Act 1996. The location of arbitration shall be Delhi, India. The decision of the arbitration tribunal shall be final and binding upon the parties. In case the dispute requires court intervention, the courts in Delhi shall alone have exclusive jurisdiction.